John Lewis Pet Insurance Reviews (2017 Update)

By 7th February 2017Dog Health, Reviews

Starting out life as a department store, John Lewis have become known for offering quality products and customer care.

They’ve taken that quality and care into the insurance industry.

As such, we recommend them regularly to our clients when they ask us about pet insurance.

That’s not to say we’re advising you to just rush off and insure your pet through them just yet.

We encourage you to read our review (and other John Lewis pet insurance reviews) fully and consider the pro’s and con’s before making a decision.

john lewis pet insurance reviews
4.5 stars

Get a Quote From John Lewis 

When you order online you also get a 10% discount.

Get a Quote From John Lewis

John Lewis’ Pet Insurance Promo Video

To start with, John Lewis have created a short video to introduce you to their pet insurance.

John Lewis’ Policy Options…

John Lewis keep their policies really simple to understand and they only provide ‘covered for life’ policies.

The benefit is that unlike many cheaper policies that stop paying our after 12 months, John Lewis will keep paying out even if your dog has a medical condition that lasts for years.

(As long as you keep up to date with your premium!!!)

There are 3 levels to choose from;

Essential Cover

  • Up to £3,000 a year for vets fees
  • Up to £1 million a year third party liability cover (for dogs)
  • £500 kennel or cattery fees
  • 24 vet phone advice line

Plus Cover

  • Up to £7,500 a year for vets fees
  • Up to £2 million a year third party liability cover (for dogs)
  • £1,000 kennel or cattery fees
  • 24 vet phone advice line

Premier Cover

  • Up to £12,000 a year for vets fees
  • Up to £3 million a year third party liability cover (for dogs)
  • £2,000 kennel or cattery fees
  • 24 vet phone advice line

If you’re not quite sure how much to cover you’ll need for your pet, have a read of our Ultimate Guide to Pet Insurance or have a chat with your vet. They can give you an idea of the likely cost of treatment should they need it.

There are other features included in their policies too including dental care, accidental damage cover, cover on death of an accident or illness and complimentary therapies.

CLICK HERE to see their full table of cover

Unlike may pet insurance providers John Lewis have no upper age limit and they can insure your dog or cat from 8 weeks old.

And like PetPlan, they can also pay your vet directly in the event of a claim being made.

john lewis pet insurance reviews
4.5 stars

Get a Quote From John Lewis 

When you order online you also get a 10% discount.

Click Here to Get a Quote

How Much Does John Lewis Pet Insurance Cost?

This is really a difficult question to answer as there are so many variables to consider, like:

  • Breed
  • Age
  • Current Health
  • Previous conditions
  • Where you live, etc

But, to give you at least some kind of idea we got 2 quotes through the John Lewis website.

We decided to go with the UK’s most popular breeds of dog and cat, the Labrador Retriever (dog) and the British Short Haired (cat).

The quotes we received were based on a 2 year old animal, based in Lincoln (as that’s where Pet Checkers is based) and in good health.

John Lewis Dog Insurance Quote…

John Lewis Dog Insurance Quote

John Lewis Cat Insurance Quote…

John Lewis Dog Insurance
john lewis pet insurance reviews
4.5 stars

Get a Quote From John Lewis 

When you order online you also get a 10% discount.

Click Here to Get a Quote

What the Industry Experts Say…

John Lewis have been rated by Defaqto and Which? as being one of the very best providers of pet insurance, offering excellent levels of cover.

Using their percentage scoring system, Which? scored John Lewis;

For Dogs

Premier: 96%
Plus: 77%
Essential: 51%

For Cats

Premier: 95%
Plus: 80%
Essential: 58%

And Defaqto scored them;

For Dogs

Premier: 5 Stars
Plus: 5 Stars
Essential: 4 Stars

For Cats

Premier: 5 Stars
Plus: 5 Stars
Essential: 4 Stars

What John Lewis’ Customers Say…

The industry experts can say all they want and give rave reviews of John Lewis pet insurance but often times they look at a policy from a different perspective that a customer would.

And it’s the customers experience of a company that really matters let’s take a look at what actual customers of John Lewis have to say.

Well, customer feedback on John Lewis pet insurance is very good.

You can see how their customers are reviewing them on their website by CLICKING HERE.

But here’s a quick look at how they score overall.

Oh, and if you think they doctor the reviews on their website, they’re not allowed. The insurance industry is heavily regulated and doctoring their reviews would be frowned upon!

customer review of john lewis pet insurance

Naturally there are some negatives review (after all this is the insurance industry!).

A common complaint is that they seem to take a while posting out hard copies of their policy documents – some customers saying they have never received them. That being said, their customer services department seem to do a good job resolving these issues.

Another issue we’ve seen people report online is that they have been hit with massive price increases, despite having never made a claim.

eDogAdvisor.com have a number of reviews claiming this has happened. That being said, the same thing happens with your car insurance insurance and other types of insurance, in which case, our advice would be to re-apply as a new customer. Or choose another another one of our recommended pet insurers.

Our Overall John Lewis Pet Insurance Review

On balance, we really like John Lewis as a pet insurance provider.

We use them to insure our own pets, many of our customers insure their pets with them and are very happy about the service they provide.

Yes, they do get their complaints but we’re yet to find an insurance company that doesn’t.

89% of their their customers would recommend them, they offer among the best coverage on the market and they score highly with financial experts and consumer reports.

They’re definitely our first choice!

And when you order online you’ll get a 10% discount.

john lewis pet insurance reviews
4.5 stars

Get a Quote From John Lewis 

When you order online you also get a 10% discount.

Click Here to Get a Quote

Review Details
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