The Most Trusted Pet Sitters in Lincoln

This doesn’t happen often and it’s not nice to talk about. That said, we do have measures in place.

On your consultation, we’ll ask for your contact details, mobile number, work number and landline. We’ll also ask for the phone numbers of your spouse or a trusted family member who can make decisions on your behalf in case we can’t get hold of you on the phone.

On top of that, we’ll ask you to sign a document giving us the authority to act on your behalf in the worst of circumstances.

You should notify your vet that we have your permission to act in an emergency situation.

Security is very important to us.

In terms of the people we employ, we’re very picky. We have a very thorough selection process and all our staff are criminal record checked. We’ll show you these documents on your consultation.

We secure your keys securely in a safe and they are stored securely and only marked by the name of your pet. Your address is not attached to them in any way. So if we were to lose them (which has never happened), no one would ever know what address they’re for. Even so, we’d also replace the locks at your home.

All of our processes and procedures are designed to avoid us needing to rely on insurance claims. That said, we do have insurance in place.

We have Public Liability Insurance which insures us up to £5,000,000. This covers your dog and home if;

• Your dog causes an accident while in our care there will be third-party cover
• Your dog is injured through our fault, we will cover the cost of treatment
• We accidentally damage anything in your home will pay to replace it
• We lose a key, we will cover the cost of a locksmith to replace your locks
• If your pet goes missing while in our care, we can cover the cost of a reward, recovery or replacement.

We understand that circumstances change so if you need to cancel, please let us know as soon as possible. You can call us, leave a message, text us or email us.

However, cancellations made within 48 hours of a pop-in visit are subject to the full charge.

For live-in pet sitting, we will take a 25% deposit. Any cancellations made within 14 days will render your deposit non-refundable. Cancellations made within 7 days will be subject to the full charge.